Customer Service Manager

Customer Service Manager

Job Summary of Customer Service Manager:

The primary duty is to supervise store teams to enhance sales, promote brand affinity, and ensure top-notch customer care. This position entails managing recruitment efforts, nurturing talent, and implementing retail strategies while upholding financial responsibility. Creates and fosters a high-achieving, autonomous team with a focus on meeting targets and advancing brand objectives.

Job Duties and Responsibilities of Customer Service Manager:

• Utilize all possible means and aids to recruit, employ, and maintain top-notch employees.
• Cultivate future talent within the organization by providing mentorship and building relationships with external professionals to prepare for leadership transitions.
• Sustain an excellent and diverse team by employing effective methods for selection, advancement, and inspiration.
• Articulate aspirations effectively and evaluate advancements using corporate measurements.
• Assist and train team members to successfully meet targets set by the company.
• Review performance and enact regular feedback or steps that are in line with performance requirements.
• Set a standard for outstanding customer service practices.
• Inspire team members to drive brand dedication and nurture a friendly store ambiance.
• Set a precedent by embodying excellence and safeguarding the integrity of the brand.
• Organize store timetables strategically to ensure adequate staffing levels, fulfill business requirements, and manage payroll expenditures.
• Provide training to the staff regarding established operating methods and monitor their consistent adherence.
• Develop and carry out floor displays adhering to brand directives, promoting teamwork and innovation.
• Improve customer satisfaction and increase revenue by leveraging the Leader on Duty (LOD) program.
• Supervise the arrangement of merchandise, signs, and visual elements according to the established guidelines of the company.
• Preserve company valuables by guaranteeing compliance with Loss Prevention guidelines.

Qualifications and Experience of Customer Service Manager:

• Candidates must have completed high school or attained an equivalent qualification, with a Bachelor’s degree being advantageous.
• More than half a decade of expertise in overseeing specialty retail operations in settings with comparable levels of foot traffic and sales volume.
• Demonstrating strong leadership involves actively engaging customers, fostering talent growth, handling visual merchandising, and supervising store functions.
• Possessing a strategic approach and a proven skill in selecting high-achieving team members.
• Skillful in the art of exchanging ideas, facilitating interactions, and giving engaging talks.
• Skill in sparking inspiration, offering guidance, and driving motivation among team members regardless of their positions.
• Mastery in deciphering financial reports and implementing the knowledge to drive business strategies.
• In-depth insight into the retail industry’s environment.
• Proficient in creating and carrying out operational tactics.
• Flexible in response to shifting demands and skilled at operating in a dynamic workspace.
• Proficient in time allocation and effective organization techniques.
• Demonstrates competence in financial matters and adept at using Microsoft Office applications.
• Readiness to embrace learning and conforming to internal systems and tools.
• Willing and able to accommodate a variable schedule, which may involve evenings and weekends.
• Physically fit to maneuver through the retail space and backroom, utilize stairs, and hoist items up to 50 lbs in weight.

Benefits of Customer Service Manager:

• Plans for insuring health, dental, and vision needs are offered.
• A 401(k) retirement account that offers employer matching funds is commonly referred to as a 401(k) with company match.
• Paid leave, public holidays, and individual days off for employees.
• Options for enhancing professional skills and moving forward in one’s career.
• Worker perks and programs promoting well-being.

About Company:

The Children’s Place has established itself as a distinguished retailer of children’s garments, renowned for its commitment to excellence, affordability, and fashion-forward selections. The organization cultivates a supportive and results-oriented workplace culture that empowers employees to excel, uphold ethical standards, and create a substantial difference. Embracing diversity, fostering innovation, and promoting cooperation are fundamental tenets that shape our growth and dedication to enriching families’ lives.